GENERAL QUERIES

You can visit our official website www.islandhandcraft.com and place your order. For order placement, you can also call +62 21 123 4567 between 8:00 am and 9:00 pm (Monday – Friday) or email info@islandhandcraft.com. You will hear from us as soon as possible.

If you contact us via email, please include the following:

● Your Name
● Your Phone Number
● Your Email Address
● Your Shipping Address
● The Ordered Item(s) with your color or design preferences
● Your Preferred Payment Mode

Please note that you don’t have to include your debit/credit card number or other payment details in your email.

We hate to keep our valuable customers waiting. However, our team will get back to you as soon as possible, along with your order recap and invoice.
No, you don’t have to create an account at Island Handcraft’s official website before placing your order. However, when you place your order without creating an account, we will remember your payment information so you won’t have to enter it each time you place an order. Please note we never share your personal information with third parties. Therefore, your personal details are in safe hands.

ORDERS AND PAYMENTS

Once you confirm your order, we start working on making your delivery seamless right away. First, however, your order has to undergo a verification and approval procedure. It might take a few days.

Yes, you can. Please email us at info@islandhandcraft.com if you haven’t completed the payment process yet. Your email should include your order ID. If you have already completed your payment, you cannot cancel your order.
All major cards are accepted at Island Handcraft, including Visa, MasterCard, and American Express. You can also pay using PayPal, Google Pay, or Apple Pay.
You can cancel or change your order as long as we have not dispatched your order. Please email us at info@islandhandcraft.com at your earliest convenience.
Yes. You can check your order’s status on your account’s page. We’ll keep updating your account’s page as soon as you are charged. And, later you’ll see an update once we have shipped your order.

DAMAGES AND RETURNS

We accept returns in the unlikely event of you receiving a damaged or incorrect product(s). (Terms and Conditions Apply)

Please email us at info@islandhandcraft.com with your order ID.

We always make 100% sure that the item(s) we send you are in good condition. Therefore, we don’t refund money for damages. But, we still offer you an exchange service if the item you received is incorrect
We’ll exchange your products under the following conditions:

– Returned products must be in original conditions.
– You’ll bear the entire shipping fee (including the initial and return shipping costs).
– Notify us before attempting a return. We won’t accept unrequested returns.

Sadly, no. You’ll have to bear the charges of the returned shipping.

We take 7-10 business days to process your returns.

SHIPPING

We ship all over the world.
When we ship your order, you’ll receive a notification – either via email or SMS with a tracking number.
When checking out, if you entered the wrong shipping address, you can email us at info@isandhandcraft.com to change your shipping address as soon as possible. We’ll change your shipping destination free of cost if we haven’t shipped your order yet.

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